Member Services Specialist

In Member Services, my duties include:

• Manage several new and renewed members ongoing membership support and setup.
• Act as an escalation point for the DirectEmployers Members.
• Ensure the Members have the proper training to leverage their membership and grow member engagement with our products and services suite.
• Identify resources and solutions needed based on member input to enhance and strengthen the relationships with members.
• Serve as a Member advocate within DirectEmployers.
• Identify and monitor critical client needs to ensure DirectEmployers is providing extreme service.
• Facilitate member surveys.
• Collect feedback and present it back to the team in the planning of enhancements to be included in subsequent maintenance releases and future versions of the product and services.
• Manage webinar setups and registration.

About Me

• Associate Degree in Computer Programming from Clarke College
• On the team that created the first national online job board.

“I truly care about our Members. I want to deliver more than what is expected and give them a pleasant surprise.”
Tammy Huff, DirectEmployers

Please contact Member Services at 1-866-268-6206 (toll free) for the following:

• Add/remove users
• Request passwords
• Upload new logo
• Receive surveys

• Review Member Desktop
• Add your organization’s social media
• Embed flash video
• Design a survey