Service & Support

Unparalleled Products, Coupled with Exceptional Service and Support

While we take pride in our comprehensive OFCCP compliance and online recruitment solutions, our team exemplifies the same quality in our service and support throughout your membership. Alongside a dedicated Membership Development Representative, you will have access to a skilled team that can assist in a variety of areas.

In this section

Unlimited User Access and Training

Since membership is for your entire organization, there is no limit to the amount of users who can access DirectEmployers tools and resources—a tool for further data collection and job distribution information.

Whether your organization is new to the Association or just needs a tutorial or refresher course on our products and services, our dedicated Member Services team is available for questions, training and general support to help you better understand the features and benefits of your membership.

OFCCP Audit Support

Gathering the requested data and materials for compliance officers during an OFCCP audit can become quite stressful for federal contractors. We’ve developed a three-tier solution to help ease the audit process for Members, which includes initial support and guidance from DirectEmployers VP of Compliance and Partnership, Candee Chambers, SPHR, CAAP. If Members have an audit that is particularly challenging, Candee can continue to provide guidance and support, with the additional help of the following:

  • Audit advocacy from the National Association of State Workforce Agencies (NASWA) to facilitate conversation between the state workforce agency personnel and compliance officers
  • Legal guidance from employment law expert, John C. Fox
Meet Our Audit Support Team

Click on the photos below to learn more about the DirectEmployers audit support team.

Staff photo of Candee Chambers

Candee Chambers

Deputy Executive Director AA/EEO Compliance

Photo of John C. Fox

John C. Fox

Employment Law Employment Law Expert

Morgan Joyce

Joyce Morgan

OFCCP Compliance OFCCP Compliance Expert

NASWA Logo

NASWA

While we encourage employers to be proactive and knowledgeable of current federal contractor regulations, we are here to help! Members have 24-hour access to detailed reporting through the Member Desktop, or can request assistance from their Member Services Representative.

OFCCP Compliance Consultation

Amidst the myriad of support we provide, Candee Chambers, DirectEmployers VP of Compliance and Partnerships, can assist Members by providing additional services that go above and beyond the existing Membership benefits. From further education on AAPs and outreach to implementation of the OFCCP’s VEVRAA and Section 503 regulations, Candee can help guide your team through these challenges.

Looking for support above and beyond what is included with membership? View our OFCCP Compliance Services PDF for additional consultative services we provide.