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Member Spotlight | Ray Schreyer, IBM

Monday, September 12th, 2011
IBM logo
“The power, and what you can create when the employers come together and work as a team is amazing.“

Ray Schreyer
Global Interactive Recruiting Manager, IBM

Ray Schreyer is a pioneer of both Internet recruiting and the DirectEmployers Association. He is one of the Association’s founders and served as President for the first five years. During this period, Ray was instrumental in facilitating our organization’s growth and key partnerships with the National Association of Colleges and Employers (NACE) and the National Association of State Workforce Agencies (NASWA). Ray has also co-authored three books: The Employer’s Guide to Recruiting on the Internet, Recruit and Retain the Best, and The Best 100 Websites for HR Professionals. His passion and knowledge around new media and recruitment platforms is contagious, and we were delighted to pick his brain in an interview captured at last year’s annual meeting.

Tell us about yourself.
My name is Ray Schreyer. I’m with the IBM Corporation. I work in Corporate Recruiting as the Program Manager of Internet Recruiting in a global role. I’ve been there since 2000 and IBM has been a Member of DirectEmployers since the founding in 2001.

What originally attracted you to DirectEmployers? Why become a founding Member?
At the time we saw the prices of participation in the online recruiting industry going through the roof. I’ve been around long enough to recall the early ‘90’s, when my first job board contract was $2,900 a year with an entity known as Online Career Center, which is the pre-cursor of Monster. You can imagine what the prices have grown to, so costs were out of control. That was one thing. Secondly, there was no forum for me to speak to my colleagues in the industry – to hear the truth about what works and what doesn’t. This industry has been filled with a lot of sizzle, hype and promise, but you know, as a person that has been here for years, we want to know what’s really working…what is the truth. And obviously there are very reputable consultants out there, but then there’s also paid bloggers that have points of view pushing products and it’s really hard to tell. We thought what we could do with this Association is create a forum to have an environment where we as employers could come together and talk to one another and find out what are best practices, and work together to create shared technology that would lower the cost and better our recruiting operations.

What is the value proposition is for people becoming members of DirectEmployers?
The value proposition is shared technology. It’s very cost-effective and efficient. Through some of the products, like Direct SEO, Direct Syndication, and now this whole .Jobs Universe, the value is just phenomenal compared to anything else out there. So it’s the products and services, one. Number two is camaraderie – the networking, meeting your colleagues, like never before. We do these annual conferences. We’re able to come together. We also occasionally have regional meetings and we’ll have phone chats, so it’s coming together as a group and connecting with your colleagues. There’s also a commitment to reach out and change some of the practices out there in the community and the industry. We’ve done a lot of testifying to Congress on best practices and working with OFCCP on hiring veterans and the like. It’s too numerous to mention the all of the good that this Association is doing in the marketplace. As I said, there is nothing like it out there. The power, and what you can create when the employers come together and work as a team is amazing.

You mentioned .jobs – would you mind expanding on that more and telling me a little bit about your perspective?
It’s so exciting because finally, we’re going to have this top-level domain, one place on the Internet, one top level domain that’s trusted with vetted content – only real employers, no fake jobs or duplicates. The idea is to have all the jobs in the marketplace. Now, we’ve got a very unique model, so it’s very exciting and there’s a question…how popular will this be, right? Well, I can tell you I was showing some senior executives some of the undercurrent from some of the existing marketplace players and the comments they’re making, and the comment made to me was “this is going to be big.” So we’re very excited. Now, I think with .jobs, a lot of the ideas we had in the early ‘90’s of what the Internet could become for recruiting, are finally going to be realized.

We’re already thinking 3-5 years down the line about what else can be done to make this an efficient labor marketplace, creating a standard nomenclature for how we label jobs and how we communicate. There is so much more to come, and the possibilities are endless, but the key now is that HR is back in control of the marketplace… and that is what’s exciting.

Member Spotlight | Richard Cho, Facebook Recruiting Lead

Tuesday, February 22nd, 2011
Facebook
“I’m passionate about my job because of the impact that I get to make with people. From a decision standpoint, a job and a career is probably one of the most important decisions that you’ll ever make.”

Richard Cho
Recruiting Lead, Facebook

Bureau of Labor Statistics data reports that employment of computer and information systems managers is expected to grow 17 percent over the 2008-18 decade, which is faster than the average for all occupations. For a company like Facebook, as the company’s career site reads, “Innovation is paramount.” That’s why it’s vital to have recruiting pros like Richard Cho on hand. Cho is a recruiting lead at Facebook with over 10 years of experience at companies such as Cisco, eBay and Echelon Corporation.

Facebook is one of the newest member companies of DirectEmployers Association. Prior to joining, Cho spoke at last year’s DirectEmployers Annual meeting and Conference. We were able to pull him aside and learn more about his role, how he landed at Facebook and the company’s focus on OFCCP compliance.

Richard Cho

Richard Cho showcases a contest used to recruit top talent for Facebook.

Can you introduce yourself?
Hi, my name is Richard Cho. I’m a recruiting lead at Facebook and I joined the company in September of 2008, when we were announcing 110 million active users and we had about 15 people in the recruiting group.

What do you do in your job at Facebook?
My role as a recruiting lead is to manage a handful of recruiting professionals that support product management, design and parts of engineering.

Tell me a little bit about your journey to Facebook and how you found yourself there.
Incidentally, Facebook was probably the biggest impetus behind my discovery of a job at Facebook. A person that I worked with almost 8 years prior to me joining Facebook had just landed a job there and became the recruiting manager. Someone I highly respected, someone I trusted and had a lot of credibility with asked me if I would be interested in a role there. There was some hesitation because the thought of working at a social networking company didn’t resonate with me as much as, say working at the network leader like Cisco, or a company like eBay. But since I trusted the recruiting manager, Andy, he compelled me to consider a job and obviously, I joined and it’s been one of the best decisions I’ve ever made.

The fact that Facebook is just growing by leaps and bounds means that you’re having new challenges with recruiting and talent acquisition and everything that goes on with being an HR practitioner. What does that look like for you on a regular “nuts and bolts” basis?
It’s like driving at 125 miles per hour essentially. In September of ’08, there were 15 of us in recruiting. Now we have somewhere north of 120 recruiting professionals. The employee count, just generally speaking, was right around 600 people in 2008. We’re somewhere north of 1700 people worldwide and opening up offices in India and Seattle. These are things that a growing company like ours has to deal with and the best way I can describe it is you never slow down. There’s never a dull moment there.

What are some of the challenges that come along with that?
The challenge, really, is to ensure that we sustain the things that are core to why we’ve become the company that we are today. The best way to describe this is to break out the three core values of motivation that Daniel Pink articulates in his book Drive- mastery, autonomy and purpose. Whether we know it or not, at Facebook the three values that Daniel brilliantly articulates are the core values that motivates every employee at Facebook. When you get to the size of a company that we currently are today, you’re trying to mitigate dilation of mentorship that typically occurs when companies grow too quickly. So most companies end up adding a lot more leaders which could impact the ability for employees to retain the scope of work and creativity that have been integral to their success. So the biggest challenge for Facebook is to keep all of the core values that drive our employee’s while not overwhelming our leadership group or ignoring the need to grow the skills of every employee.

This ties into my next question, which is how did you come across DirectEmployers?
I came across DirectEmployers when I was asked to present at the 2010 Annual conference. That connection was serendipitous because of the fact that Facebook reached a point where we have to take a very serious look at things like compliancy, diversity, inclusion…things that most larger, more established companies have to deal with, with much more resources. We needed to establish these things quickly with limited resources. From what I’ve read online and having informal conversations with current DE members, I got the sense that DE is the best partner to have when a company is tasked with quickly implementing a comprehensive compliancy, diversity/inclusion programs.

What are some of the things about DirectEmployers that are attractive to you and your team?
OFCCP compliance is probably the biggest one. The ability to connect with other DE members that have gone through the process of setting up OFCCP compliancy programs and to have access to industry experts in the field of compliancy, diversity/inclusion is going to be invaluable for a company like Facebook. The ability to benchmark against 5 or 6 different companies and learn from what they’ve done in order to be successful, but not overly bureaucratic is worth the price of membership. This is not something you just find in any other service that’s out there.

What’s cool is though Facebook is cutting-edge, the company also learns from other people who are in the industry, who’ve been doing this for a long time and is wisely figuring out how to walk in the footsteps of people who’ve paved the way before you. As somebody who’s in your position, what does the membership aspect of the Association mean for you?
Yes, three things. One, having access to the level of expertise in peer members and the association is important. Number two, it allows Facebook to establish ourselves as a company that is taking diversity, inclusion, and OFFCP compliance very seriously. Three, the tools that are available to the members of DE will help us to shortcut many of the steps involved in establishing the various compliancy and diversity programs. I’m going to look to this membership as a great bi-lateral partnership with not only DirectEmployers staff, but also with other Members of the consortium.

Just starting out, that may not mean a whole lot to you, but it could be great for Facebook in the future, because of how much influence you have in your own direction. In your opinion, what does that mean to you?
I think it’s going to mean a lot. You know, we’re a company that is doing things that are not considered “typical”. We’re innovating on how people are sharing and being transparent. I’d like to feel like Facebook has been an impetus behind a societal change. We’re capable of doing this because we weren’t beholden to a strict standard of law – in fact, it’s encouraged to think out of the box. In this same vein, having the ability to influence, or at least have an audience with those that define what it means to be compliant, what it means to define diversity and inclusion (like the former Chair of EEOC), is going to be incredibly important because we’d like to partner with people and entities that would be open to considering a non traditional approach to these issues.

People that I’ve talked to and interviewed don’t come into HR “because my dad was in HR so I’m in HR.” You’re passionate about working with people and making sure that they’re in the right fit. Why are you passionate about your job?
I’m passionate about my job because of the impact that I get to make with people. From a decision standpoint, a job and a career is probably one of the most important decisions that you’ll ever make. I love the fact that I can partner with the candidates to help them make the right decision on their career – even if it means that the best decision for them is not to join the company for which I am representing. When the candidate comes to a company like Facebook, and they express how much they appreciate the guidance that I’ve provided, I get a strong sense of satisfaction and pride. Also, I enjoy the fact that some of those people are making a huge impact at a company like Facebook. I look back and say, ‘you know, “that person” that I’ve hired has been responsible for “xyz” thing at Facebook and that’s made a huge impact’ and I can selfishly try to take a little bit of credit – I enjoy that aspect as well.

You guys are so forward thinking and you’re changing and evolving so much, but you’re pretty heavy hitters with that changing and evolving. Looking forward, how do you think a partnership with DirectEmployers may help the face of Facebook in the future?
Well, it’ll certainly help us to mature as an organization. The ability to learn from the industry experts and peer members, and utilizing the tools that DirectEmployers provides to members is going to be invaluable to us. My hope is that we will be able to interact with the association to come up with various compliancy and diversity programs that will not limit our ability to move fast and be nimble as an organization. Thus I envision that the product of our relationship with DE will be that we are considered a world-class organization that values diversity/inclusion while maintaining the identity of the company that makes us unique.

Recruiting, Sourcing and Hiring in 2010 (Part 4)

Monday, April 5th, 2010

LinkedIn

LinkedIn has quickly become a fantastic tool for recruiters. Creating specific groups and effectively managing these groups is a great way to build talent communities. A terrific example of an employer’s use of the LinkedIn company profile feature is Hewlett-Packard (HP). Here is their company profile page.

HP on LinkedIn

HP is able to display current employees, former employees, new hires, recent promotions and changes, popular profiles as well as career path for HP employees. Key statistics like top locations, common job titles, median age and gender, news and stock information are also available.

Again, fantastic job with the company profile but when I searched for an HP group for job seekers or those outside of the HP family… there were 0 results. The only result I found was a 38,000-member group for current and former employees of Hewlett-Packard but it specifically stated, “Sorry – students, customers, contractors, (and a long list of other groups that could be a terrific source of referrals) do not qualify for membership.” I understand the need/desire for an exclusive group and would not be so disappointed if there were an alternate group for everyone else. Maybe state in their description “All others please join XYZ group.” I performed specific searches on many of the Fortune 500 and found the same to be true for many of these organizations.

An exception – Citrix Virtualization Technology with over 4,500 members. This group is owned by Barry Flanagan, the Global Microsoft Alliance Evangelist at Citrix Systems. Flanagan is able to build authentic relationships with the network on the Citrix group providing great opportunities for candidates and referrals. He is also able to stay in touch with former, valued, trusted colleagues for potential future employment relationships. Citrix doesn’t want to lose touch with people who have worked successfully for or with them in the past.

LinkedIn has many groups available for job seekers, so search for these groups and become an active participant with your corporate career account. Post questions, polls and discussions as well as participate in others.

Student Section on LinkedIn

You will notice this group has 8,017 members and is owned by Patrick Crane, VP Marketing for LinkedIn. It is an “Official Group” which means it has been verified by LinkedIn.

Leader on LinkedIn

Pay attention to who owns your groups and who is listed as managers. This creates validation that it’s a legitimate group. The Official Group feature provides even more security for the job seekers to know that you are not a scammer, but a legitimate employer.

Here is a list of DirectEmployers Members utilizing company profile pages on LinkedIn that we are aware of at this time.

Acxiom
Advanced Technology Services, Inc.
AT&T
Camber Corporation
Eaton Corporation
Ernst & Young
HCR ManorCare, Inc.
Hyatt
IBM
JC Penney
Mayo Clinic
Pearson Education
Sodexo
Teradata Corporation
Union Bank
Welch Allyn

I’m sure there are others. If your company is not listed, please let me know at nancy@directemployers.org or visit our website and complete our social media form. It’s extremely important with the launch of social media within .jobs because our Members will have the ability to provide their social media links with each of their job listings. Because .jobs platform is fully integrated with social media sites like LinkedIn, job-seekers can instantly identify which of their friends or connections are working at a particular company. Again, many candidates place much more value on what a friend says about a job than any other source.

Here is a list of DirectEmployers Members who have company groups on LinkedIn that we are aware of at this time:

Citrix
DRS Technologies, Inc.
HCR ManorCare, Inc.
Hyatt
Merck
Sodexo
If your company is not listed, please let me know at nancy@directemployers.org or complete the social media form.

Stay tuned for the next post about Twitter.

Interview with Jason Leonard (JCPenney) – Part 1

Wednesday, February 24th, 2010

Jason Leonard
Director of Field and
College Recruiting

JCPenney

“At the end of the day there’s no technology that’s going to eliminate the recruiter role. It’s kind of funny…every time the next big thing comes along, everyone says ’aw, recruiters are going to be obsolete.’ I really don’t think that will happen. Good communication skills, a strong work ethic and a desire to be successful are always going to enable the best recruiters to continue to exceed expectations. The tools just help them do it a little bit more easily.”
Jason, tell us about JCPenney, most people know you are a retail organization, but can you tell me a little bit about the history and some things that people may not know?

I joined in January of 2009 and am very happy to be here. JCPenney is a great institution and is over 100 years old. It actually started in 1902 by James Cash Penney; thus the name of the company. He ran the company for over 50 years and, since then, JCPenney has only had 7 CEOs through its 107 year history. Today, we represent 150,000 associates and over 1,100 stores in the United States and Puerto Rico, so we’re a domestic retailer. Actually in terms of store count, we are the largest department store now. Our major competitors are Macy’s, Kohl’s and then some high-end department stores, like Neiman Marcus, SAKS and Bloomingdales.

This economic downturn has hit retail a little harder than other industries; however, JCPenney made the decision not to lay off their staff – the most important asset. That meant fewer hours for a lot of hourly individuals, but they’re still employed. Penney’s has taken a different perspective on the economy than some retailers and it’s actually done well for us.

What do you do? I know you’re a Director of Field and College Recruiting, but what is a day-in-the-life like for you?
JCPenney structures their recruiting efforts into two sections. I have a counter-part, Leslie Kourlis, who is the Director of Recruiting for all of our corporate and executive recruitment. So she’s responsible for all the middle office functions, legal, finance, HR and all of the executive hiring. Then my team is responsible, pretty much, for everything else we hire for…hourly associates, store managers, assistant managers, district managers and regional managers. JCPenney has a very extensive supply-chain network with 18 distribution centers throughout the United States that employ over 8,000 people. My team handles recruitment for that division as well. And, finally, I have college relations. JCPenney has had intern training programs that feed directly out of undergrad programs for about the last 10 years. And we’ll hire about 400 people, trainees and interns, this year.
When you think back about your career in Human Resources, what was the starting point for you? How did you get into Human Resources and more specifically, into recruiting? Was it something that you’ve always wanted to do, or did you, like probably 90% of us who have been in the recruitment industry, kind of fall into it?
I’m like the 90%, I sort of fell into it. It’s interesting – I always liked to make money, so I went into a retail sales role straight out of high school. I was making great money for an 18-year old. I wanted to go to college, so I went to school part-time and worked full-time. My last couple semesters prior to graduation from the University of Oklahoma, I was interviewing pretty heavily with different companies because I knew I wanted to move past retail into corporate America. The company I found most attractive was actually an external search firm. The recruiting business was compelling because it was the first type of sales transaction I had been exposed to where you have to sell both sides of the equation. When I was in retail, I just had to convince the consumer that that product was for them. I didn’t have to convince the product to go home with them, right?
Right.
In recruiting, you have to sell both sides. I just found that very fascinating so I went to work for a boutique search firm straight out of college. That firm was subsequently acquired by Spherion, but, at the time, it was Boutique…focused more on IT and Telecom. I did the agency recruiting bit for about 3 1/2 years and then moved to the corporate side in 2001. I’ve spent the last 8 years in corporate recruiting.
You’ve been in the industry long enough to know that there are fads and trends that come and go and, then, there are some trends that stick and improve the recruitment industry. What kind of trends are you seeing today and which ones would you think…ok, my crystal ball would tell me that this is one that’s going to stick.
Great question. It is interesting because I started in the recruitment in spring of ’98 so, I guess 11 years now. At the time, the Internet was really just starting to catch on, but most recruiters were still using fax machines, hard-copy folders…very old school.
Rolodex.

Literally, Rolodex.

And then people started using E-mail and all these job boards started popping up and that was the first iteration. Then things shifted to the data-mining tools. From a recruiting perspective, how do I go mine for candidates? Then, after a few years, it sort of shifted to the job-board aggregators. All of these still have relevance, but what I’ve learned is that there is no one silver bullet – everything is sort of a tool in your arsenal, and you need to use multiple tools in order to be the most effective.

The thing that everyone’s talking about today, which will be on the radar for the next several years, is social networking. People are figuring out the best candidates aren’t necessarily active job seekers; although, in a bad economy sometimes good people are impacted and they become active job seekers. But the really good talent tends to be the passive candidates, so people have drawn the conclusion of “well, I need to go where those people live.” The great thing about all of these social networking tools is that they aren’t really built for recruiting purposes and that’s where these perspective passive candidates are living. So, if you can get into the space where they spend their leisure time, or even some of their work time, then that’s how you start to forge those relationships with folks that are really going to be your superstars. I think recruiters are savvy to that idea.

At the end of the day, there’s no technology that’s going to eliminate the recruiter role. It’s kind of funny…every time the next big thing comes along, everyone says ”aw, recruiters are going to be obsolete.” I really don’t think that will happen. Good communication skills, a strong work ethic and a desire to be successful are always going to enable the best recruiters to continue to exceed expectations. The tools just help them do it a little bit more easily.

Yes and I would even argue that the tools make recruiters even more important and indispensible because they need to know how to actually utilize those tools in the most effective way.
That’s very true. And the tools are always changing, so what is the flavor of the month? Today it may still be relevant, but a year from now it may be replaced with something else. And the recruiter community is dialed into what works. So we need those people to have a constant finger on the pulse of what is going to give me the maximum ROI.
It’s funny- you look at an organization and imagine to yourself who is the most well-rounded person within my organization. And you might think a senior manager, a C-level person, but I actually point to recruiters. I’ve been in the recruitment industry about 11 years myself… you really have to get in the head of the perfect candidate for that unique role and figure out what it is that is going to entice them. It’s vital to learn about different types of roles and responsibilities and, in addition, stay up on the technologies, understand what’s new, and figure out how to most effectively use technology to reach the right candidate.
Yes. As I’ve climbed the ladder in my career and moved up in the hierarchy, I’ve become more detached from the daily flow. And you get out of the loop on what is the cutting edge tool today…and the most effective strategy. You’re job definitely becomes more strategic and less tactical. And that has its own advantages, but the disadvantages are, as you move up into senior management, you become a little more detached from what’s really going to make you competitive. So you must stay in touch with your front line of soldiers to make sure they’re sharing information up and you’re sharing information down.

To be continued (see Part 2, to be posted on March 1, 2010)